SANE Australia is a national charity based in Melbourne, with a vision that Australia can lead the world in mental health. SANE is helping all Australians affected by mental illness lead a better life – through campaigning, education and research. SANE operates Australia’s only national Freecall 1800 number providing expert telephone and online-based information, advice and referral to people concerned about mental illness. People come into contact with SANE Helpline via many different mediums, telephone, email, and chat.

SANE Helpline strives to deliver its service to the highest possible standard, promote good practice and procedures to meet industry best practice guidelines.